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General

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Q. What are your candles made of?

A. All of our candles are made of a blend of paraffin, coconut, and soy wax unless otherwise specified. We do carry a line of natural, un-blended soy candles.

Q. Why could I smell my unscented candles when they were delivered?

A. We make our scented candles in the same building. All of our packing materials are also in this building. 

Q. Do your wicks contain lead?

A. None of our candles contain lead wicks. Our different candle types will either have a cotton, paper, or zinc core.

Q. Is everything on your website made in the U.S.A.?

A. No not everything we sell is made in the United States. The majority of, but not all, of the candle products are manufactured by us at our factory in Georgia. Most of the accessories and a few candle products are imported from different states. If you would like to know if a certain item is made in the U.S. feel free to contact us and we can let you know.

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ORDERING

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Q. How many taper candles do I get for the price shown?

A. The unscented taper candles are sold by the pair so if you order a quantity of 1 you will get 2 candles.  The Classic taper candles are sold individually so if you order a quantity of 1 you will get only 1 candle.

Q. Do I have to be a business or wholesale account to order from your website?

A. No, anyone can order from our website.

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SHIPPING

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Q. Where will my order ship from?

A. All orders are shipped out of our factory which is located in Hephzibah, Georgia.

Q. Are any of the shipping options displayed in the shopping cart expedited?

A. No. none of the standard shipping options show are considered expedited rates. 

Q. Can I have an order expedited if I need it faster than regular shipping?

A. Yes, if you need an order in a rush, call us at 843-576-9361 so that we can make sure the item is in stock, that we can get it packed in time to be picked up that day, and help decide which expedited shipping method would be the most cost effective.

Q. When will I get my order?

A. Delivery times are based on a number of factors.  We do our best to get orders shipped out either the same day or the next day.  If an item is out of stock and has to be either manufactured or ordered, it could take a few days until the order is ready to ship out.  Once an order leaves our facility, the time in transit is based on the shipping method selected and the delivery location.  USPS Priority Mail typically takes 1 to 3 days, FedEx takes 1 to 5 days, and USPS 1st Class Mail will usually be slower than both Priority Mail and FedEx.

Q. What if an item is damaged during shipping?

A. Inspect all items when they arrive even if they are for future use.  If there are damaged items, let us know right away and we will either replace the item or issue a refund depending on what you prefer.  In most cases we will not require the damaged item to be shipped back but may request photographs of the damages.

Q. Will FedEx deliver to my P.O. Box?

A. No FedEx does not deliver to P.O. Boxes.  You would need to select on of the USPS shipping options instead.

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RETURNS

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Q. Can I return items I ordered?

A. Yes, it needs to be within 30 days of when you received the item, and the items need to be returned unused and undamaged.  Special order or custom candles may NOT be returned.

Q. What shipping method do I use to return an item?

A. You may use any shipping method you would like to use.

Q. Who is responsible for the return shipping costs?

A. The customer is responsible for the return shipping costs unless the return is due to a mistake on our end.